Booking HandbookSearch
Guides by topic

Payments and no-shows

Keep booking, payment, cancellation, refund, receipt, and staff-ledger states consistent.

Browse this topic in Guides
A synthetic money workflow: a 120 dollar agreement minus a 30 dollar deposit leaves a 90 dollar balance. Later price changes, payments, and refunds update the same linked ledger instead of restarting checkout from 120 dollars.
The balance is a calculation, not a second price.Keep the current customer obligation and every successful payment, refund, and adjustment linked to the same booking.

Open a detailed guide

Choose the task that matches what you need to decide or fix now.

Before you compare software

Start with these five checks

  1. Amount due at booking
  2. Cancellation and refund rule
  3. Final-balance owner
  4. Receipt and ledger agreement
  5. Failure and retry path

Four connected areas

Use these four areas to see which part of the booking setup needs attention.

Deposits and prepayment

Define fixed or percentage deposits, full payment, offline payment, authorization, and balance handling.

What exactly is owed after the booking is created?

Cancellations, refunds and rescheduling

Connect cutoff rules, fees, credits, staff exceptions, and series scope to the money state.

Does moving or cancelling restore the correct balance?

No-shows, reminders and confirmations

Define attendance states, reminder channels, retries, fees, and staff recovery.

What happens when a reminder fails or a customer never confirms?

Checkout and reconciliation

Match final balance, split payments, POS, gateway, tax, tip, refund, receipt, and accounting trail.

Can staff close the appointment without manual arithmetic?